Returns, Refunds & Cancellations

We prepare every Geoff & Drew’s gift with care. If something is wrong with your order, please contact us so we can review it and help.

Perishable products

Our cookies and brownies are made to order. We do not accept physical returns or exchanges of food products, or offer refunds for a change of mind after production begins. This does not affect remedies for defective, damaged, incorrect, or undelivered orders.

Please do not ship food back without contacting us.

Report an order problem

Contact customerservice@geoffanddrews.com promptly, preferably within 48 hours of delivery. Include your order number, a description of the issue, and photos of the products, packaging, and shipping label when relevant.

Keep the packaging until we respond, if reasonably possible. Do not consume any product you believe is unsafe. The purchaser or gift recipient may report an issue. Reporting after 48 hours does not remove rights provided by law.

Replacements and refunds

We review reported issues and provide an appropriate replacement, partial refund, or full refund, as warranted and required by law.

When we make an order or packing error, we cover the necessary replacement shipping. If an affected gift is refunded in full because of our error, its associated shipping charge is included.

Refunds are issued to the original payment method. Bank and payment-provider processing times vary. A gift recipient may request assistance, but monetary refunds go to the purchaser.

Order changes and cancellations

Contact us immediately to request a change or cancellation. Requests are not confirmed until we acknowledge them in writing.

Standard orders canceled before baking, packing, or other order-specific production begins receive a full refund. Once production begins, we may be unable to accommodate changes or cancellation.

For custom or corporate orders, any cancellation charges or nonrefundable custom-production costs must be disclosed and accepted in writing before work begins. These terms do not limit refunds otherwise required by law.

Delivery information and delays

Please provide a complete, accurate delivery address, including the recipient’s name, suite or unit, and business delivery instructions. Arrange prompt receipt and follow the storage instructions supplied with your gift.

Requested delivery dates are estimates unless we expressly confirm a guarantee in writing. Carrier delays do not automatically qualify an otherwise satisfactory order for a refund. Contact us about missing packages, damage, or freshness concerns so we can investigate and determine the appropriate resolution.

Additional charges caused by customer-requested address changes, redelivery, or replacement following incorrect delivery information will be disclosed before further charges are authorized. We do not charge customers to correct our own errors.

If we cannot ship within the promised shipment timeframe, we will notify you and provide the delay-consent or cancellation and refund options required by law.

Customer carrier accounts

Contact us before ordering to use your own shipping account. Carrier services, billing, handling charges, and claim responsibilities must be confirmed in writing. Using your carrier account does not excuse errors in our products or packing.

Your rights

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.